It’s easy – either sign up online or give us a call. We'll handle all the details, including notifying your current provider.

Your service can start as early as the same day as long as you call or sign up before 2 p.m. You also have the option to schedule your service date to start on a date that’s convenient for you.

We believe your bill should be easy to understand, so we keep it simple. We bundle your energy and delivery charges into a straightforward rate that’s locked in for your term.

Your price is protected for as long as you’re on a TriEagle Energy plan, up to 3 years. You don’t have to worry about your rate changing because of the weather, high usage, or rising power prices.

Triple Price Protect is available to residential term customers on fixed-rate products. The only circumstance in which the price could change during the term is to reflect actual changes in law or regulatory charges as described in the Electricity Facts Label (EFL).

It's our commitment to making sure you feel good about your plan. If you're not completely satisfied within 60 days, we'll help you change to another plan for free.

If you switch to another provider during your term or change plans after the initial 60 days of enrollment, a cancellation fee may apply. You are still responsible for any billed and unbilled charges. This offer is available to new TriEagle Energy residential customers.

We purchase power from a variety of generation sources including natural gas, coal, nuclear, and renewable sources such as wind. You can also choose power that is 100% renewable by selecting a Green Energy plan or adding TriEagle Green Match to other plans.

Your bill includes charges for your electricity usage, TDU delivery charges and any other applicable charges. For a helpful walkthrough of your bill, visit our Read Your Bill page.

We sometimes ask customers to pay a refundable deposit based on their bill payment history. If you’re asked to pay a deposit, it will earn interest at a rate established by the Public Utility Commission.

You may be eligible to have the deposit requirement waived if you meet one of the following criteria:

• You’re over the age of 55 and have not missed any payments on your electricity service account.
• You’ve been determined to be affected by family violence and can submit a certified letter from the Texas Council on Family Violence as evidence.
• To speak with a customer care agent regarding a deposit waiver, call our customer service team at 877-933-2453.

Your deposit will be credited back to you, including interest, after 12 consecutive months of service or the end of your plan term. If you’ve had two or fewer late payments, we’ll evaluate your account and may credit your deposit back in this circumstance too. For more information about TriEagle Energy’s deposit policy, see your Terms of Service and the Your Rights as a Customer document.

You can easily make a payment in your MyAccount, by calling us or visiting a payment location. You can also set up AutoPay in MyAccount.

We’re here for you with extra payment flexibility at 877-933-2453. If you need additional assistance paying your bill, call 2-1-1 or visit 211texas.org to find local programs that can help.

You can see your usage in MyAccount, which provides insights into your usage patterns over time. You’ll also receive Weekly Usage Report emails that will give you quick, helpful updates on how you’re using energy and where you can save.

Small changes can make a big difference. Try adjusting your thermostat when you’re away, using fans to help keep air circulating, and closing blinds to help maintain a comfortable temperature inside your home.

Check out more Ways To Save here.

Yes! We make it easy to transfer your service to a new address. Give us a call at 877-933-2453 or chat with us.

Please report any power outages to your Transmission and Distribution Utility (TDU) and follow their communication channels for the latest updates. Find yours here.