Contact Us

Contact Us

Like a trusted neighbor, we’re here for you when you need us. Our agents are available for real-time chat or reach us at any of these contacts during our business hours: 

TriEagle Energy Customer Care Information



Residential: 877-933-2453 (7AM-10PM Central Time, Monday through Sunday)


Commercial: 877-933-2453 (8AM-5PM Central Time, Monday through Friday)





P.O. Box 650544, Dallas, TX 75265-0544


Mail Payment:

P.O. Box 974655, Dallas, TX 75397-4655


Outage Reporting

To report a service outage, contact your local Transmission and Distribution Utility 24 hours a day, 7 days a week by calling:

CenterPoint Energy:

713-207-2222 or 800-332-7143


Texas New Mexico Power:



Oncor Electric Delivery:





Sharyland Utilities:



Information about TDU Load Shedding

Your TDU also maintains procedures for involuntary load shedding, which is rare, but can but occur in the event of a power emergency. More information by TDU can be found below:


Information about Switch Holds

Sometimes when you move to a new address, it may have a hold on it due to the previous occupant having unpaid utility bills. If you’re new to the address and not associated with the previous occupant, you’re not responsible for those charges.


Please send us your completed and signed New Occupant Statement and Proof of Occupancy Document so that we can help remove the hold and continue with your enrollment process.


New Occupant Statement Form


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