TriEagle now offers you the same great service and market expertise that business
and commercial customers have enjoyed for years. From high-value standard products
to the latest in smart-meter innova-
tion and rates, TriEagle brings it all home for you.
Yes! TriEagle Energy offers
online bill payment option. We accept Visa, Mastercard and ACH. You may
register for online account and bill pay access at http://www.trieagleenergy.com/Account/login.aspx. You may also sign up for
Reoccurring Auto Debit by choosing this option in your online bill pay account.
There is no fee for making payments online.
Currently, TriEagle Energy only uses an online signup process. Due to privacy and liability concerns, we require that all customers personally complete their applications via the web. Unfortunately, our customer service representatives cannot complete an application for you.
Absolutely not. TriEagle Energy’s invoice is designed to be easy to read. Your normal monthly invoice will have your usage, your monthly fee, your PUC and GRT taxes, and that’s it (If you elect to have a special switch or move in, your first bill will have the charge associated with that service as well). Your previous provider may have charged you TDSP pass through charges, which vary from month to month, but with TriEagle, these are bundled into our rates. This can only change to incorporate changes in regulated charges or law and as may otherwise be permitted by the Public Utility Commission of Texas rules.
SPECIAL NOTE FOR ONCOR CUSTOMERS SIGNED OR RENEWING WITH US PRIOR TO SEPT 1, 2012: The Public Utility Commission of Texas has authorized your local “wires” company, ONCOR, to significantly increase the Transmission Cost Recovery Factor that they charge you to service your meter beginning September 1, 2012. The increase in these charges are in line item “TDU Delivery Charges.”
The EFL contains average prices for energy, as well as your energy rate. No matter how much energy you use, you will always be charged your energy rate for each individual kilowatt hour (kWh). However, the average price for service changes because of your monthly fee:
500 kWh x 10 cents (energy rate) = $50.00 (usage charge)
$50.00 (usage charge) + $4.95 (monthly fee) = $54.95
If you pay $54.95 for 500 kWh, each kWh effectively cost 10.99 cents ($54.95 / 500)
1000 kWh x 10 cents (energy rate) = $100.00 (usage charge)
$100.00 (usage charge) + $4.95 (monthly fee) = $104.95
If you pay $104.95 for 1000 kWh, each kWh effectively cost 10.50 cents ($104.95 / 1000)
Note that in both examples, the energy price for each individual kWh was the same, it was the average price of service (which includes your usage AND your monthly fee) that varied.
A self-selected switch allows you to choose the
date on which your switch will take place.
Normally, your switch will happen in the next 1-7 business days. With a self-selected switch, you can choose
any business day between 5 and 90 calendar days ahead. A self-selected switch will result in an
additional charge from your TDSP, which will be reflected on your first invoice
from TriEagle Energy.
Web codes are used for marketing purposes by
TriEagle Energy, as well as for referrals from our business partners. If you’d like to use a web code for your
signup, enter “EAGLE” without the quotes.
The only taxes a residential customer is required
to pay are the PUC assessment tax, and the Gross Receipts Tax
reimbursement. As of this writing, the
Gross Receipt tax is 0.01997% of the energy charge plus the monthly charge,
and the PUC Assessment tax is .00167% of the energy charge plus the monthly
To request your account number, please wait 24 hours after your sign-up and then send an
e-mail to firstname.lastname@example.org with your name and
the last four digits of your social security number. One of our friendly customer care
representatives will respond with your account number. If you do not request your account number, it
will be located on your first invoice.
Your deposit, in the form of Cashier's Check or Money Order should be mailed to: TriEagle Energy
2620 Technology Forest Dr
The Woodlands, TX 77381
After 12 consecutive months of service (or the end of your term if it is shorter than 12 months), TriEagle Energy will evaluate your account. If you have had two or fewer late payments, your deposit will be credited back to you, including interest. For more information about TriEagle’s deposit policy, see your Terms of Service and the Your Rights as a Customer document
In the past, one company provided all parts of your electric service
(generation, transmission and distribution, and retail sales). With
competition, these parts are separated. Generation, or production of
electricity, has already been deregulated, resulting in an ample supply of new,
cleaner and efficient power plants throughout Texas.
The actual delivery of electricity across poles and wires to your home or
business is called transmission and distribution. These services are provided
to you by the local wires company, which is responsible for maintaining the
poles and wires, and responding to emergencies and power outages as always. The
Public Utility Commission of Texas (PUCT) continues to regulate the delivery of
electricity to ensure the safety and reliability of your electric service. With
electric competition, Retail Electric Providers (REP’s) sell electricity to you
and provide functions such as customer service and billing. It is important to
note that no matter which REP provides service, the PUCT continues to enforce
customer protections and regulate the delivery of electricity to ensure it is
delivered safely and reliably by the local wires company.
Texans have the choice, but those served by some electric cooperatives (also
called co-ops) and some municipal electric utilities do not. To check if you
are eligible to switch to TriEagle, click here
Texas’ electric rates per kilowatt-hour are about average, compared to the
rest of the country, but our usage is among the highest in the nation due to
demand for air conditioning during the long, hot summer season. Competition in
other industries has often brought lower prices and innovative, new products
and services. Having more control over your buying decision should make it
easier to determine what matters most to you, whether it’s prices, renewable
energy, customer service, or a company you trust.
A Retail Electric Provider is a person or corporation, generator, broker,
marketer, or any other entity that is licensed by the Public Utility Commission
of Texas to sell electricity to end-use customers over regulated transmission
or distribution facilities.
The Electricity Facts Label is part of your Terms of Service Agreement and
provides you with pricing, contract, fuel mix and emissions information
regarding your electricity service.
A kilowatt-hour (kWh) is a unit of measurement for electric energy. Most
electric rates are priced by the kWh.
TriEagle Energy is the company to choose because we are unlike any other
Retail Electric Provider in Texas or the nation. Other electric utilities are
generally burdened by existing cost structures developed under regulated market
conditions, such as expensive downtown facilities, elaborate and inefficient
customer service and billing systems, and expensive marketing campaigns.
TriEagle Energy is a low-cost / high-value provider. We continuously strive
to be more efficient and effective through vigorously monitoring our costs,
creating innovative processes, and delivering competitively priced energy and
useful value add solutions to you.
For commercial customers just click on the Commercial link and request a
quote. If you are a residential customer just click on Residential link and enroll
online, simple and easy. If you have questions or need assistance while
completing this form, please contact our Customer Care Center at 877-93-EAGLE
(toll free) or 281-681-2381.
A standard switch takes place in 1-7 business days of receipt of your agreement
by TriEagle. You may also self-select an alternate start date or a particular
move-in date. Before you are switched, you will typically receive written
confirmation in the mail. You will receive your first electric bill from
TriEagle Energy on the following monthly billing cycle.
You do not need to give notice to leave your current supplier yourself
because TriEagle takes care of all of the transactions for you.
Your current electric utility (TDSP) will continue to deliver your
electricity over the same wires and poles but under contract with TriEagle
Energy. Your current electric utility will still respond to service interruptions
and will continue to maintain the poles and wires.
At the end of your agreement with you will have an opportunity to decide on
another term of service with TriEagle Energy, or roll over to an interim
One simple bill. When you switch to TriEagle Energy, you will receive one
bill each month just as you do right now.
For Small Commercial Customers whose aggregate monthly demand for all
ESI-IDs listed on the Agreement is 50kW or less, you may cancel within 3
federal business days from when you receive your terms of service statement by
contacting TriEagle Energy.
If you wish to cancel the Agreement after the three federal business day
grace period, and before the expiration of the term of the Agreement, you may
do so by providing us with 30 days notice, in writing via e-mail or fax, of
your intent to do so. You will be sent a final bill, which may include a
termination fee, based on your customer class and size.
TriEagle Energy purchases power from a variety of generation sources
including natural gas, coal, nuclear, and renewable sources such as wind. You
can also choose power that is 100% renewable.
A credit check will be performed to determine a deposit amount, if any. We
will let you know the amount and options for payment of the deposit when we
reply to your request for service.
You may be eligible to have the deposit requirement waived if you meet one of the following criteria:
To speak with a customer care agent regarding a deposit waiver, call our Customer Care Center at 877-93-EAGLE (toll free) or
TriEagle Energy, LP • PO Box 131615 • The Woodlands, TX 77393 •
TX PUC Certification No. 10064 • PA PUC License No. A-2010-2180376 • NJ BPU License No. ESL-0134