TriEagle Energy

Yes! TriEagle Energy offers online bill payment option. We accept Visa, Mastercard and ACH. You may register for online account and bill pay access at http://www.trieagleenergy.com/Account/login.aspx.  You may also sign up for Reoccurring Auto Debit by choosing this option in your online bill pay account. There is no fee for making payments online.

Currently, TriEagle Energy only uses an online signup process.  Due to privacy and liability concerns, we require that all customers personally complete their applications via the web.  Unfortunately, our customer service representatives cannot complete an application for you.

Absolutely not.  TriEagle Energy’s invoice is designed to be easy to read.  Your normal monthly invoice will have your usage, your monthly fee, your PUC and GRT taxes, and that’s it (If you elect to have a special switch or move in, your first bill will have the charge associated with that service as well).  Your previous provider may have charged you TDSP pass through charges, which vary from month to month, but with TriEagle, these are bundled into our rates.  This can only change to incorporate changes in regulated charges or law and as may otherwise be permitted by the Public Utility Commission of Texas rules.

SPECIAL NOTE FOR ONCOR CUSTOMERS SIGNED OR RENEWING WITH US PRIOR TO SEPT 1, 2012:  The Public Utility Commission of Texas has authorized your local “wires” company, ONCOR, to significantly increase the Transmission Cost Recovery Factor that they charge you to service your meter beginning September 1, 2012. The increase in these charges are in line item “TDU Delivery Charges.”

The EFL contains average prices for energy, as well as your energy rate.  No matter how much energy you use, you will always be charged your energy rate for each individual kilowatt hour (kWh).  However, the average price for service changes because of your monthly fee:

500 kWh    x    10 cents (energy rate) = $50.00 (usage charge)
$50.00 (usage charge) + $4.95 (monthly fee) = $54.95
If you pay $54.95 for 500 kWh, each kWh effectively cost 10.99 cents ($54.95 / 500)

1000 kWh   x   10 cents (energy rate) = $100.00 (usage charge)
$100.00 (usage charge) + $4.95 (monthly fee) = $104.95
If you pay $104.95 for 1000 kWh, each kWh effectively cost 10.50 cents ($104.95 / 1000)
Note that in both examples, the energy price for each individual kWh was the same, it was the average price of service (which includes your usage AND your monthly fee) that varied.

A self-selected switch allows you to choose the date on which your switch will take place.  Normally, your switch will happen in the next 1-7 business days.  With a self-selected switch, you can choose any business day between 5 and 90 calendar days ahead.  A self-selected switch will result in an additional charge from your TDSP, which will be reflected on your first invoice from TriEagle Energy.

Web codes are used for marketing purposes by TriEagle Energy, as well as for referrals from our business partners.  If you’d like to use a web code for your signup, enter “EAGLE” without the quotes.

The only taxes a residential customer is required to pay are the PUC assessment tax, and the Gross Receipts Tax reimbursement.  As of this writing, the Gross Receipt tax is 0.01997% of the energy charge plus the monthly charge, and the PUC Assessment tax is .00167% of the energy charge plus the monthly charge.

To request your account number, please wait 24 hours after your sign-up and then send an e-mail to customercare@trieagleenergy.com with your name and the last four digits of your social security number.  One of our friendly customer care representatives will respond with your account number.  If you do not request your account number, it will be located on your first invoice.

Your deposit, in the form of Cashier's Check or Money Order should be mailed to: TriEagle Energy
Residential Deposits
2620 Technology Forest Dr
The Woodlands, TX 77381

After 12 consecutive months of service (or the end of your term if it is shorter than 12 months), TriEagle Energy will evaluate your account.  If you have had two or fewer late payments, your deposit will be credited back to you, including interest.  For more information about TriEagle’s deposit policy, see your Terms of Service and the Your Rights as a Customer document

In the past, one company provided all parts of your electric service (generation, transmission and distribution, and retail sales). With competition, these parts are separated. Generation, or production of electricity, has already been deregulated, resulting in an ample supply of new, cleaner and efficient power plants throughout Texas.

The actual delivery of electricity across poles and wires to your home or business is called transmission and distribution. These services are provided to you by the local wires company, which is responsible for maintaining the poles and wires, and responding to emergencies and power outages as always. The Public Utility Commission of Texas (PUCT) continues to regulate the delivery of electricity to ensure the safety and reliability of your electric service. With electric competition, Retail Electric Providers (REP’s) sell electricity to you and provide functions such as customer service and billing. It is important to note that no matter which REP provides service, the PUCT continues to enforce customer protections and regulate the delivery of electricity to ensure it is delivered safely and reliably by the local wires company.

Most Texans have the choice, but those served by some electric cooperatives (also called co-ops) and some municipal electric utilities do not. To check if you are eligible to switch to TriEagle, click here

Texas’ electric rates per kilowatt-hour are about average, compared to the rest of the country, but our usage is among the highest in the nation due to demand for air conditioning during the long, hot summer season. Competition in other industries has often brought lower prices and innovative, new products and services. Having more control over your buying decision should make it easier to determine what matters most to you, whether it’s prices, renewable energy, customer service, or a company you trust.

A Retail Electric Provider is a person or corporation, generator, broker, marketer, or any other entity that is licensed by the Public Utility Commission of Texas to sell electricity to end-use customers over regulated transmission or distribution facilities.

The Electricity Facts Label is part of your Terms of Service Agreement and provides you with pricing, contract, fuel mix and emissions information regarding your electricity service.

A kilowatt-hour (kWh) is a unit of measurement for electric energy. Most electric rates are priced by the kWh.

TriEagle Energy is the company to choose because we are unlike any other Retail Electric Provider in Texas or the nation. Other electric utilities are generally burdened by existing cost structures developed under regulated market conditions, such as expensive downtown facilities, elaborate and inefficient customer service and billing systems, and expensive marketing campaigns.

TriEagle Energy is a low-cost / high-value provider. We continuously strive to be more efficient and effective through vigorously monitoring our costs, creating innovative processes, and delivering competitively priced energy and useful value add solutions to you.

For commercial customers just click on the Commercial link and request a quote. If you are a residential customer just click on Residential link and enroll online, simple and easy. If you have questions or need assistance while completing this form, please contact our Customer Care Center at 877-93-EAGLE (toll free) or 281-681-2381.

A standard switch takes place in 1-7 business days of receipt of your agreement by TriEagle. You may also self-select an alternate start date or a particular move-in date. Before you are switched, you will typically receive written confirmation in the mail. You will receive your first electric bill from TriEagle Energy on the following monthly billing cycle.

You do not need to give notice to leave your current supplier yourself because TriEagle takes care of all of the transactions for you.

Your current electric utility (TDSP) will continue to deliver your electricity over the same wires and poles but under contract with TriEagle Energy. Your current electric utility will still respond to service interruptions and will continue to maintain the poles and wires.

At the end of your agreement with you will have an opportunity to decide on another term of service with TriEagle Energy, or roll over to an interim holdover rate.

One simple bill. When you switch to TriEagle Energy, you will receive one bill each month just as you do right now.

For Small Commercial Customers whose aggregate monthly demand for all ESI-IDs listed on the Agreement is 50kW or less, you may cancel within 3 federal business days from when you receive your terms of service statement by contacting TriEagle Energy.

If you wish to cancel the Agreement after the three federal business day grace period, and before the expiration of the term of the Agreement, you may do so by providing us with 30 days notice, in writing via e-mail or fax, of your intent to do so. You will be sent a final bill, which may include a termination fee, based on your customer class and size.

TriEagle Energy purchases power from a variety of generation sources including natural gas, coal, nuclear, and renewable sources such as wind. You can also choose power that is 100% renewable.

A credit check will be performed to determine a deposit amount, if any. We will let you know the amount and options for payment of the deposit when we reply to your request for service.

You may be eligible to have the deposit requirement waived if you meet one of the following criteria:

• You are over the age of 65 and not delinquent in payment of any electric service account.
• You have been determined to be a victim of family violence and can submit a certification letter developed by the Texas Council on Family Violence as evidence.
• You are considered medically indigent as certified for a government entity or government-funded energy assistance program provider and physician.

To speak with a customer care agent regarding a deposit waiver, call our Customer Care Center at 877-93-EAGLE (toll free) or
281-681-2381.